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Help Desk Support Service Engineer II

Location: New Jersey, USA
Closing Date: 31 March, 2017

Cedar Knolls, NJ, USA
Role Summary

This person will be vital to our business and providing quick and effective resolution of hardware and software issues is imperative

Essential Duties and Responsibilities

  • Excellent communication skills
  • Assisting clients over telephone, video and/or client site troubleshooting audio visual and video conference equipment.
  • Performing call setups, 1st and 2nd level problem determination as needed using designated client tools and procedures for audio visual & video conferencing equipment.
  • Troubleshooting skills for commercial audio visual & video conferencing systems.
  • Crestron
  • Crestron DM
  • AMX
  • Extron
  • Clearone
  • Biamp
  • Tandberg
  • Cisco
  • Polycom
  • Managing designated videoconferencing & audio visual facilities, systems maintenance, operations and administration of client standards of video, audio and web conferencing services.
  • Installing small or portable videoconference & nonintegrated audio visual hardware.
  • Maintaining usage statistics, issue and repair logs, and/or other videoconference & audio visual collection/reporting systems.
  • Provide training and client support to users in the operations of videoconferencing & audio visual systems.
  • Assisting and/or providing guidance to other videoconferencing & audio visual coordinators.
  • Compiling client conference room & AV-VC equipment inventory during preventative maintenance visits.
  • Creating, managing, and deploying client provided on site spares inventory.
  • Coordinating videoconferencing & audio visual activities with client facilities as required (e.g. Company/Department Communication Meetings, Special Events, etc.).
  • Coordinating the installation and troubleshooting of ISDN and IP lines.
  • Creating and modifying user documentation.
  • Maintain Viju Communication’s database of AV and VC system.

Professional Skills and Abilities

  • 2-5 years’ experience in video conferencing & audio visual support
  • Strong IP & networking experience.
  • Tandberg Cisco TMS experience
  • Establishing and maintaining effective working relationships
  • Be flexible to off-hour setup or support requests
  • Adapting to physical redeployment for backup purposes
  • Excellent problem solving and troubleshooting skills required
  • Ability to work effectively under pressure and often independently
  • Direct telephone interaction with user community and business unit professionals
  • Abide by operating company dress code

Preferred Certifications

  • Network +
  • Cisco CCNA for Voice or Video is a plus
  • Microsoft Lync Certification

Viju, Inc. is an EEO Employer Protected Veteran/Disabled

Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons

Interested candidates are invited to complete the form or email their resumé to us.hr@vijugroup.com. All enquiries and correspondence will be treated in the strictest confidence.

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